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Lavalier Personal Jewelry Insurance Partners with Pypestream to Simplify the Consumer Experience

Getting personal jewelry insurance just got easier! Lavalier Personal Jewelry Insurance announces the launch of two-way messaging to quickly guide consumers through the insurance process.

“Lavalier partnered with Pypestream to incorporate artificial intelligence – AI – in our consumer application process for personal jewelry insurance,” explained Joseph Dowd, president of Berkley Asset Protection, Lavalier’s parent company. “This makes applying for insurance a snap.”

Lavalier chose Pypestream, a customer-engagement software firm that uses conversational AI, to create a more user-friendly, informed experience. The solution allows consumers to purchase and bind a policy directly within the conversational interface. When consumers request an insurance quote on Lavalier.com, the Lavalier Assistant guides them through each step of the process, providing real-time explanations for insurance terms and questions.

“As far as we can determine, Lavalier may be the first to use two-way messaging to quote and immediately bind insurance policies online,” said Marketing and Sales Vice President Melissa Becker. “We wanted the process to be easy yet provide consumers with useful information throughout the process.”

Lavalier Personal Jewelry Insurance, a program of Berkley Asset Protection, provides worldwide, comprehensive coverage – including loss, theft, and damage – so jewelry consumers get back to enjoying life, not worrying about the “what ifs.” Policies are issued by Berkley National Insurance Company, an A.M. Best A+ rated company.

AT: 11/11/2019 07:51:20 PM   LINK TO THIS NEWSLETTER
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